Ro, Heejung: search on Z-Library

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1

Gay and lesbian customers’ perceived discrimination and identity management

Ro, Heejung, Olson, Eric D.

Journal:

International Journal of Hospitality Management

Year:

2020

Language:

english

File:

PDF, 819 KB

english, 2020

2

Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions

Jang, Yeajin, Ro, Heejung, Kim, Tae-Hee

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2015

Language:

english

File:

PDF, 418 KB

english, 2015

3

Sense of belonging to a lesbian, gay, bisexual, and transgender event: the examination of affective bond and collective self-esteem

Hahm, Jeeyeon (Jeannie), Ro, Heejung, Olson, Eric D.

Journal:

Journal of Travel & Tourism Marketing

Year:

2017

Language:

english

File:

PDF, 1.36 MB

english, 2017

4

Call Center Employees’ Intent to Quit: Examination of Job Engagement and Role Clarity

Ro, Heejung, Lee, Ji-Eun

Journal:

Journal of Quality Assurance in Hospitality & Tourism

Year:

2017

Language:

english

File:

PDF, 1.18 MB

english, 2017

5

The impact of online reviews on attitude changes: The differential effects of review attributes and consumer knowledge

Lee, Seung Hyun, Ro, Heejung

Journal:

International Journal of Hospitality Management

Year:

2016

Language:

english

File:

PDF, 887 KB

english, 2016

6

Typology of Gay Consumers’ Interaction Styles on Complaining Propensity

Olson, Eric D., Ro, Heejung

Journal:

Journal of Homosexuality

Year:

2015

Language:

english

File:

PDF, 216 KB

english, 2015

7

Customer opportunistic complaints management: A critical incident approach

Heejung Ro, June Wong

Journal:

International Journal of Hospitality Management

Year:

2012

Language:

english

File:

PDF, 344 KB

english, 2012

8

Customer Dissatisfaction Responses to Restaurant Service Failures: Insights Into Noncomplainers From a Relational Perspective

Journal:

Journal of Hospitality Marketing & Management

Year:

2015

Language:

english

File:

PDF, 206 KB

english, 2015

9

The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation

Ro, Heejung, Olson, Eric D.

Journal:

Journal of Business Research

Year:

2014

Language:

english

File:

PDF, 372 KB

english, 2014

10

An Affective Image Positioning of Las Vegas Hotels

Ro, Heejung, Lee, Suna, Mattila, Anna S.

Journal:

Journal of Quality Assurance in Hospitality & Tourism

Year:

2013

Language:

english

File:

PDF, 210 KB

english, 2013

11

Empowerment in hospitality organizations: Customer orientation and organizational support

Heejung Ro, Po-Ju Chen

Journal:

International Journal of Hospitality Management

Year:

2011

Language:

english

File:

PDF, 192 KB

english, 2011

12

An Examination of Organizational Commitment and Intention to Stay in the Timeshare Industry: Variations Across Generations in the Workplace

Redditt, Jennifer, Gregory, Amy M., Ro, Heejung

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2017

Language:

english

File:

PDF, 1.61 MB

english, 2017

13

The Use of Student Subjects in Hospitality Research: Insights from Subjective Knowledge

Ro, Heejung, Kubickova, Marketa

Journal:

Journal of Quality Assurance in Hospitality & Tourism

Year:

2013

Language:

english

File:

PDF, 187 KB

english, 2013

14

Moderator and mediator effects in hospitality research

Journal:

International Journal of Hospitality Management

Year:

2012

Language:

english

File:

PDF, 489 KB

english, 2012

15

The role of self-service technologies in restoring justice

Anna S. Mattila, Wonae Cho, Heejung (Cheyenne) Ro

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 370 KB

english, 2011

16

Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence

Olson, Eric D., Ro, Heejung

Journal:

Cornell Hospitality Quarterly

Year:

2020

File:

PDF, 354 KB

2020

17

The Effect of Jay-customer Behaviors on Employee Job Stress and Job Satisfaction

Kim, Gawon, Ro, Heejung, Hutchinson, Joe, Kwun, David J.

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2014

Language:

english

File:

PDF, 235 KB

english, 2014

18

Complaint, patience, and neglect: responses to a dissatisfying service experience

Journal:

Service Business

Year:

2014

Language:

english

File:

PDF, 310 KB

english, 2014

19

Silent Voices: Nonbehavioral Reactions to Service Failures

Ro, Heejung, Mattila, Anna S.

Journal:

Services Marketing Quarterly

Year:

2015

Language:

english

File:

PDF, 185 KB

english, 2015

20

Service recovery evaluations: GLBT versus hetero customers

Ro, Heejung, Choi, Youngsoo, Olson, Eric D.

Journal:

International Journal of Hospitality Management

Year:

2013

Language:

english

File:

PDF, 444 KB

english, 2013

21

Student Team Project: Gender Differences in Team Project Experience and Attitudes Toward Team-Based Work

Ro, Heejung, Choi, Youngsoo

Journal:

Journal of Teaching in Travel & Tourism

Year:

2011

Language:

english

File:

PDF, 145 KB

english, 2011

22

Corrigendum to “Moderator and mediator effects in hospitality research” [Int. J. of Hospit. Manag. 31 (2012) 952–961]

Journal:

International Journal of Hospitality Management

Year:

2013

Language:

english

File:

PDF, 173 KB

english, 2013

23

THE JOINT EFFECTS OF SERVICE FAILURE MODE, RECOVERY EFFORT, AND GENDER ON CUSTOMERS' POST‐RECOVERY SATISFACTION

Mattila, Anna S., Cho, Wonae, Ro, Heejung

Journal:

Journal of Travel & Tourism Marketing

Year:

2009

Language:

english

File:

PDF, 235 KB

english, 2009

24

Stromal nodules in benign prostatic hyperplasia: Morphologic and immunohistochemical characteristics

Park, Heejung, Park, Sanghui, Kim, Kwang Hyun, Cho, Min-Sun, Sung, Sun Hee, Ro, Jae Y.

Journal:

Year:

2014

Language:

english

File:

PDF, 2.25 MB

english, 2014

25

An Exploratory Study of Home Brewers’ Motivational Factors

Olson, Eric D., Murphy, Kevin S., Ro, Heejung

Journal:

Journal of Foodservice Business Research

Year:

2014

Language:

english

File:

PDF, 144 KB

english, 2014

26

Customer Complaining Behaviors after Restaurant Service Failure: Redress Seeking Complaint, Friendly Complaint, Loyalty and Neglect

Journal:

International Journal of Tourism Sciences

Year:

2013

Language:

english

File:

PDF, 775 KB

english, 2013

27

Clinicopathologic study of 60 cases of urothelial neoplasms with inverted growth patterns: Reclassification by international consultation on urologic disease (ICUD) recommendations

Bang, Heejin, Park, Heejung, Park, Sanghui, Choi, Euno, Cho, Min-Sun, Sung, Sun Hee, Choi, Sun Young, Cho, Yong Mee, Jeong, Se Un, Ro, Jae Y.

Journal:

Annals of Diagnostic Pathology

Year:

2019

Language:

english

File:

PDF, 10.56 MB

english, 2019

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